However if you click 'recovery assistant' on the top left, you'll see an option for 'erase mac' which will essentially erase the contents of the laptop allowing you to reinstall the macOS.Īfter erasing, the computer will restart and you'll see the the typical blinking folder with a question mark (because all the startup files were deleted), but you just follow the regular recovery process again (recovery mode by restarting and holding cmd+r) and you can reinstall the factory setting macOS. This is actually true, it's just not readily apparent what to do after starting in internet recovery mode because the first screen you see is still the login screen. The hint is in one of the other answers on here, which is that 'apple support says internet recovery doesn't require the login password'. When we tried recovery mode it still required a password, as did internet recovery mode. You’ll need to select the parent drive, as opposed to any aliases beneath it see the screenshot for a clearer example. Previous employee left and we didn't have the password. ![]() I encountered this same problem and have been able to solve it.
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